Carrier and forwarder performance management

Keep your carriers and forwarders accountable

Get the data and insights you need to measure carrier and forwarder performance and monitor SLA compliance, all in one place.

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Measure on-time performance
ETA accuracy reports compare initial ETAs against ATAs to help you understand the frequency and severity of delays by carrier.
Benchmark transit times
Understand which carriers and forwarders are delivering the quickest, most reliable service on your most important routes. 
Gain negotiating power
Objective performance insights can help you secure favorable terms or concessions when contracts come up for renewal.
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What THE people say

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Name

Position

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Company

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What THE people say

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Name

Position

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Company

What THE people say

"Real live data on the status of our containers all in one place instead of having to interrogate all of the individual shipping websites. Also numerous filters to interrogate your data and useful Live Boards to share information privately to other parties"

Colin L

Logistics Coordinator

@

Tata Consumer Products

What THE people say

"Transparent overview of your supply chain and brilliant visualization. Friendly team, superb customer service, keen to learn about our business needs. Very smooth relationship so far."

Christian D

Supply Chain Manager

@

Tilda

What THE people say

“We’re able to spot inconsistencies and errors quickly, which means we can resolve problems much faster than we did before. We now understand our freight spend much better than previously.”

Sam Presland

Logistics Manager

@

Fever Tree

Carrier Management FAQs

What is carrier performance management? 

Carrier performance management involves monitoring, evaluating, and improving the performance of transportation carriers to ensure they meet predefined service standards. This process includes analyzing metrics such as on-time delivery rates, transit times, and service quality to optimize logistics operations and enhance overall supply chain efficiency.

How does Beacon measure freight forwarder and carrier performance?

Beacon measures carrier and forwarder performance by analyzing key performance indicators (KPIs) such as on-time delivery rates and transit times. The platform collects and processes real-time data from various touchpoints in the supply chain, providing detailed reports to identify problematic carriers and routes and ensure compliance with service level agreements (SLAs).

How does carrier performance management benefit my supply chain operations?

Effective carrier performance management leads to improved delivery reliability, reduced transit times, and enhanced service quality. This, in turn, increases OTIF performance and customer satisfaction, lowers operational costs, and strengthens overall supply chain resilience.

Can Beacon integrate data from multiple carriers and forwarders to provide a comprehensive view across our logistics network?

Yes, Beacon unifies data from multiple carriers and forwarders, offering a comprehensive view of performance across your entire logistics network. By consolidating data from various sources, Beacon provides detailed analytics and insights, enabling you to effectively compare and manage carrier performance, transit times, and service reliability across your supply chain.