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Supply Chain Glossary
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Drop shipping

What is Drop Shipping?

Drop shipping is a retail fulfillment method where a store doesn’t keep the products it sells in stock. Instead, when a store sells a product using the drop shipping model, it purchases the item from a third party and has it shipped directly to the customer. This means the store never handles the product directly, reducing the need for warehousing and inventory management.

Drop shipping is facilitated by establishing partnerships with suppliers who fulfill orders on behalf of the retailer. The retailer markets and sells the products, but the supplier handles storage, packing, and shipping. This model is particularly popular in e-commerce where retailers can offer a wide range of products without the upfront costs associated with inventory.

Benefits of Drop Shipping

Drop shipping offers several advantages for retailers:

  1. Low Capital Investment: Retailers can start selling products with minimal upfront investment since they don’t need to purchase inventory in advance.
  2. Wider Product Selection: Retailers can offer a broader range of products without the limitations of physical inventory storage.
  3. Reduced Overhead Costs: By eliminating the need for warehousing and inventory management, retailers can save on storage space and associated costs.
  4. Flexibility and Scalability: Drop shipping allows retailers to quickly add or remove products from their offerings based on demand trends without financial risk.
  5. Location Independence: Since products are shipped directly from suppliers to customers, retailers can operate from anywhere with an internet connection

Common Problems with Drop Shipping

Despite its benefits, drop shipping comes with challenges:

  1. Supplier Reliability: Dependence on third-party suppliers means retailers must carefully vet suppliers for reliability and product quality.
  2. Shipping Times: Delivery times can be longer and less predictable compared to traditional retail models, which can impact customer satisfaction.
  3. Profit Margins: Retailers may face thinner profit margins due to higher product costs from suppliers and shipping fees.
  4. Inventory Management: While drop shipping eliminates the need for physical inventory, retailers must still manage product availability and ensure accurate product listings.
  5. Customer Service: Resolving customer issues such as returns, exchanges, and shipping delays can be challenging when relying on external suppliers.

In conclusion, drop shipping offers a flexible and accessible way for retailers to enter the market with reduced upfront costs and logistical complexity. However, careful planning and management of supplier relationships and customer expectations are crucial for success in this model

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